Customer Policy

What can you, as my client, expect from me?

I am a professional hoof care provider who has been working in the industry for over 5 years. I am a member of the Equine Lameness Prevention Organisation and the Australian Association of Equine Podiotherapists, and I am fully insured. Each year, I attend multiple continuing education seminars, clinics and conferences, so you know I am kept up to date with the most current best practice when it comes to barefoot, booted and polyurethane hoof care.
I will keep your horse on a 4-6 week schedule, turn up on time, and you can always expect a professional communicative service.

What can I expect from you, my client?

To do my very best work, I need a work environment that is clean, dry, flat, and well lit. Your horse needs to be caught, clean and dry before our appointment time. I am only able to work with well behaved horses. Payment needs to be settled during the appointment unless arranged prior. I issue an invoice on the spot with multiple payment options, cash or card payments.