Privacy Policy
We respect your privacy
The Glorious Hoof is operated by Lisa Agius-Gilibert (ABN 92
507 834 053)”,
(we, us or our). We respect your right to privacy and are committed to
safeguarding the privacy of our clients. We will take reasonable steps to
ensure the personal information we collect, use, hold or disclose is done so,
to the extent that it applies to us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We will also
endeavour to comply with the EU General Data Protection Regulation for clients
who are in a country that is a member of the European Economic Area (EEA). This
policy sets out how we manage personal information.
What is personal information?
"Personal information" is information or an
opinion about an identified individual, or an individual who is reasonably
identifiable whether the information or opinion is true or not, and whether the
information is recorded in a material form or not. Collection of personal information The Glorious Hoof will, from time to time, collect and hold
personal information provided by you or others, or given to us in other forms. Consistent with the provision of our services, the types of
personal information we may collect, and hold include your name, address,
telephone number, date of birth, email address, information about your equines,
business or goals and information about the way you use the services. We may collect additional information at other times,
including but not limited to when you provide feedback; when you provide
information about your personal or business affairs; change your content or
email preferences; respond to surveys and/or promotions; provide us with a testimonial;
or communicate with us, our other clients or our
customer support. Cookies We may from time to time use cookies on our website
(theglorioushoof.com.au) (Website). Cookies are very small files which a
website uses to identify you when you come back to the Website and to store
details about your use of the Website. Each Website can send its own cookie to
your browser if your browser's preferences allow it, but you can choose to
reject cookies by changing your device or computer settings. However, this may
prevent you from taking full advantage of our website. How we collect your personal information Typically, we collect and hold personal information which is
provided to us by you and other users of the Website and through acquiring our
services. The Glorious Hoof collects and holds personal information
provided to us through our Website, via social media, by email, over the phone
and through the provision of our services. For example, when you send an email
to us or give us information through the Website, we may retain this in order to respond to your inquiry or provide you with services. We may also collect and hold personal information provided
to us from third parties. If we do, we will protect it as set out in this
Privacy Policy. Personal information is held only for as long as the
information remains relevant to the purpose for which it was collected. Why we collect your personal information The Glorious Hoof may use personal information collected
from you to provide you with information, updates and/or our services. We may
also make you aware of new and additional products, services and opportunities
that may be of interest to you. We may
use your personal information to improve our products and services and better
understand your needs. The Website may make third party social media features
available to its users. We cannot ensure the security of any information you
choose to make public in a social media feature. Also, we cannot ensure that parties who have
access to such publicly available information will respect your privacy. We won’t use or disclose your personal information for any
secondary purpose, unless: that secondary purpose is related to the primary purpose for
which we collect that information and you would
reasonably expect the disclosure in the circumstances; you have given us your consent; or we are permitted to do so under the relevant legislation. Disclosure of your personal information We may disclose your personal information to any of our
employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary
for the purposes set out in this Policy. We may also need to share some of the
information we collect about you with organisations both inside and outside
Australia, but Personal information is only supplied to a third party when it
is required for the delivery of our services and communicate with you. We may from time to time need to disclose personal
information to comply with a legal requirement, such as a law, regulation,
court order, subpoena, warrant, in the course of a
legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the
copyright, trademarks, legal rights, property or safety of The Glorious Hoof
and its officers and/or to protect the Website. Information that we collect may from time to time be stored,
processed in or transferred between parties, including
our service providers, located in countries outside of Australia. These may
include, but are not limited to, the United States of America, Singapore,
China, South America, United Kingdom and selected EU
countries. In the event of a serious data breach, we shall comply with
the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988) and
notify the Office of the Australian Information Commissioner and the affected
individuals where required. Notification of a data breach may take the form of
an email or a notice on our Website. If there is a change of control in our business or a sale or
transfer of business assets, we reserve the right to transfer, to the extent
permissible at law, our user databases, together with any personal information
and non-personal information contained in those databases. This information may
be disclosed to a potential purchaser under an agreement to maintain
confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances. By providing us with personal information, you consent to
the terms of this Privacy Policy and the types of disclosure covered by this
Policy. Where we disclose your personal information to third parties, we will
request that the third party follow this Policy regarding handling your
personal information. How we make sure your personal information is protected We take appropriate security measures to protect against
unauthorised access to or alteration of your personal information. These include IT security measures in respect
of information held electronically and physical security measures for any hard
copy personal information we hold. Access to your personal information & Correction We will take all reasonable steps to ensure any personal
data we collect, use or disclose is up to date and
accurate. If you believe personal information we may hold about you is not up to date or
accurate, you may ask us to correct it. You may ask us to provide you with details of the personal
information we hold about you, how we use that information and copies of the
information. We will respond to your
request and, unless we are not required to do so under any relevant legislation,
attempt to provide you with the data within 45 days of receipt of your request. If we provide you with copies of the information you have
requested, we may charge you a reasonable fee to cover the administrative costs
of providing you with that information. Please direct all requests for access and correction to us
via the “Contacts” page on the Website. Opt out of communications You can request to opt-out of emails and other messages sent
to you via email by clicking on the “unsubscribe” link at the footer in the
relevant email, or by calling us. You can request to opt-out of text messages sent to you via
messaging STOP, or by calling us. We will process your request as soon as reasonably
practicable. EEA relevant rights If you are a client from the EEA, you also, in certain
circumstances: can request us to erase your personal information. Once we have verified the appropriateness of your request,
we will obfuscate your data. We may retain certain information about you as
required by law and/or for legitimate business purposes permitted by law. have the right to request that the further processing of
your information is restricted or to object to its processing (including for
marketing purposes) and the right to data portability (to receive and have
transferred the information you provided). Any request relating to the matters in 11.1 should be made
through our Website. If we refuse any request you make in relation to these
rights, we will write to you to explain why and you can make a complaint about
our decision to Autoriteit Persoonsgegevens,
the Dutch Data Protection Authority. Changes to privacy policy Please be aware that we may change this Privacy Policy from
time to time. The most recent version is
published on our Website. We may modify
this Privacy Policy at any time, in our sole discretion and all modifications
will be effective immediately upon our posting of the modifications on our
website or notice board. Please check
back from time to time to review our Privacy Policy. Complaints about privacy If you have any complaints about our privacy practices,
please feel free to send in details of your complaint to us via our Website. We take complaints very seriously and will
endeavour to respond to you within 30 days after receiving written notice of
your complaint. If you do not consider our response satisfactory, you may
complain to the Office of the Australian Information Commissioner (OAIC).
Information on how to make a complaint to the OAIC is available on its website:
www.oaic.gov.au, or you may also call the OAIC Enquiries Line on 1300 363 992. Dated: September 2021